1. Information We Collect
We collect several types of information, including:

a. Personal Information
When you voluntarily submit it, we may collect personally identifiable information such as:

• Full Name

• Email Address

• Phone Number

• Company Name

• Job Title

• Billing Address

• Payment Information (processed securely through third-party gateways)

• Account Credentials (username, encrypted password)

b. Usage and Technical Information
Automatically collected when you access the Website:

• IP Address

• Browser Type and Version

• Device Type and OS

• Pages Viewed and Time Spent

• Clickstream Data

• Referring Website

• Cookies and Similar Technologies (see Section 6)

c. Third-Party Information
We may receive data from third-party services such as analytics tools, advertising platforms, or public sources to enhance our offerings.

2. How We Use Your Information
We use your information to:

• Provide, manage, and improve our Services

• Respond to inquiries and customer support requests

• Process transactions and send invoices

• Send service-related notifications and administrative communications

• Personalize your user experience

• Conduct analytics and gather insights to optimize performance

• Enforce our Terms and detect/prevent fraud and abuse

• Comply with legal obligations and regulations

3. Legal Bases for Processing (for EU/EEA Users)
If you are located in the European Economic Area, our legal bases for collecting and using personal information include:

• Your consent

• The need to fulfill a contract with you

• Compliance with legal obligations

• Our legitimate interests, such as marketing, security, and service improvements

4. How We Share Your Information
We do not sell your personal information. However, we may share your data with:

a. Service Providers
Third-party vendors who assist with website hosting, email delivery, data analytics, payment processing, customer service, etc.

b. Business Transfers
In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred to the new entity.

c. Legal Requirements
We may disclose your information if required to do so by law, subpoena, or governmental request.

d. With Your Consent
In specific cases, we will seek your explicit consent to share information.

5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies
Cloudigen uses cookies, web beacons, and similar technologies to enhance your browsing experience. These tools help us:

• Remember user preferences

• Understand website traffic and usage trends

• Improve overall user experience

• Serve targeted ads or marketing campaigns (where applicable)

You can manage your cookie preferences through your browser settings or by using cookie banners presented on our Website.

7. Your Privacy Rights
a. EU/EEA Users (GDPR)
You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data (“Right to be Forgotten”)

• Restrict or object to processing

• Data portability

• Lodge a complaint with a supervisory authority

b. California Residents (CCPA/CPRA)
You have the right to:

• Know what personal data is collected and shared

• Request deletion of your data

• Opt out of the sale or sharing of personal data

• Non-discrimination for exercising privacy rights

8. Data Security
We implement administrative, technical, and physical security measures to protect your data, including:

• HTTPS encryption

• Secure data storage with access controls

• Two-factor authentication for administrative access

• Regular security audits and vulnerability assessments

However, no system is 100% secure. We encourage you to use strong passwords and practice safe browsing.

9. International Data Transfers
If you are accessing our Website from outside [Insert Company’s Country], your information may be transferred to, stored, and processed in our facilities or those of our service providers in other countries. By using our Services, you consent to such transfers in compliance with applicable data protection laws.

10. Children’s Privacy
Our Website and Services are not directed to children under the age of 13 (or the applicable age of digital consent in your country). We do not knowingly collect personal data from children. If we become aware that we have unintentionally collected such data, we will delete it promptly.

11. Third-Party Websites
Our Website may contain links to external sites not operated by Cloudigen. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies when you leave our Website.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. Updates will be posted on this page with a revised “Effective date” date. We encourage you to review this page periodically.

13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at support@cloudigen.site